Streamlining International Travel: How Technology is Transforming Customs and Border Protection
The De Staercke family from Belgium recently experienced a seamless entry into the United States thanks to a new app, Mobile Passport Control. This innovative technology allowed them to bypass long lines at Washington Dulles International Airport, providing a stress-free start to their vacation in Washington and Chicago.
As global travel rebounds following pandemic-related restrictions, U.S. Customs and Border Protection (CBP) is leveraging technology to accommodate the increasing number of international passengers. With major events like a rare solar eclipse, the Paris Olympics, and summer holidays driving travel demand, CBP is embracing digital solutions to enhance efficiency and passenger experience.
Here's a breakdown of how technology is revolutionizing the customs and border control process:
1) Mobile Passport Control App:
CBP introduced the Mobile Passport Control app in 2021, enabling eligible travelers to expedite their entry into the U.S. by uploading their photos and information prior to arrival. This app is available to U.S. citizens, lawful permanent residents, certain Canadians, and travelers from Visa Waiver Program countries. By using the app, passengers are directed to a separate line upon arrival, streamlining the screening process for CBP officers.
2) Expansion of App-Based Technologies:
CBP is increasingly leveraging app-based technologies to accelerate passenger movement through airports. Efforts to promote the Mobile Passport Control app include partnerships with airlines to facilitate in-flight downloads and airport signage to raise awareness among travelers. In 2023, a record 4.1 million passengers entered the U.S. using the app, underscoring its effectiveness in reducing wait times.
3) Global Entry Program:
CBP has enhanced its Trusted Traveler Programs, such as Global Entry, to provide expedited clearance for low-risk passengers. Despite a surge in applications, CBP has streamlined the renewal process and increased appointment availability. Plans are underway to allow more applicants to complete the process at airports, reducing processing times and enhancing accessibility.
4) Fee Adjustments:
Starting October 1, 2024, fees for some Trusted Traveler Programs will increase to cover operational costs. For example, the fee for Global Entry will rise from $100 to $120, with similar adjustments for other programs. However, the approval period for these programs remains unchanged at five years, providing long-term benefits for travelers.
5) Future Developments:
CBP is exploring innovative concepts to further optimize the customs and border control process. This includes the introduction of E-Gates at airports, where Global Entry users can bypass traditional booths and proceed directly to automated gates for expedited clearance. Additionally, the agency is considering “smart queuing” technology, which assigns passengers to specific lines based on their declared information, enhancing efficiency and resource allocation.
In summary, CBP's adoption of technology-driven solutions is reshaping international travel by reducing wait times, improving operational efficiency, and enhancing passenger satisfaction. As the travel industry continues to evolve, CBP remains committed to innovation to meet the needs of modern travelers.
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